Made to order

Because all of our products are handcrafted, we don’t always hold stock of every single item. If the piece you crave is available, but not currently at the studio, you will see a little note that it is 'Made to Order'. Please be patient, you will have your ECW piece, but it may just take a little longer as we have it made especially for you.

You will be informed if this is the case with orders taking anything between 10 – 28 days to complete depending on the complexity of the piece. We will update you of the expected delivery time with your confirmation email.

If you have any queries, or are in an exceptional hurry please do email the team on collection@emmacwebb.com and we will do our very best to meet your expectations.

We pride ourselves on the quality of our handcrafted jewellery and appreciate your patience.

Delivery & Returns

We appreciate that our clients are not always based in the UK. ECW will treat each online order as well as any international bespoke project with the same level of client care and attention as what you would expect from our London studio.

We will do everything in our power to ensure your piece of mind throughout the bespoke process, involving you through every step of the creation, either by phone, email or Skype.

SHIPPING:

  • UK: £9.45 Royal Mail Special Delivery Guaranteed by 1pm. Orders should arrive within 5 working days subject to stock availability.
  • EU Priority Shipping: £35 (free on orders over £1000)
  • Worldwide Priority Service £55 (free on orders over £1000)
  • International – Royal Mail Signed For. Orders should arrive within 10 working days. Subject to stock availability.

We are happy to provide quotations for courier or FedEx services upon request.

All deliveries require a signature, so please make sure that there will be somebody at the address you provide to receive the parcel.

RETURNS:

Whilst we hope that you will love your Emma Clarkson Webb piece of jewellery, we are able to return or exchange items 28 days from the purchase date and so long as they are unworn, undamaged and in a good condition. The shipping charges are non-refundable.

SPECIAL and BESPOKE ORDERS:

Please do get in touch with us at collection@emmacwebb.com should you wish to personalise the piece of jewellery that you order from us. Whether this be an engraving, secret message, or change of stone. Each piece is handcrafted, so alterations in design are very welcome. We will help guide you through the customisation process and advise you on what is possible.

As special orders or bespoke items are generally unique pieces, delivery times may vary. Depending on the item, please allow 4 to 8 weeks for handcrafting. All items requested for special orders or bespoke pieces are non-returnable and non-refundable.

For special orders or for items in need of sizing please contact us on collection@emmacwebb.com Monday to Friday 9am – 5pm.

CUSTOMS & IMPORT TAX

We ask that you note there may be restrictions on some goods for certain international delivery destinations. If goods are ordered from our website for delivery outside the UK, purchased goods may be subject to import duties and taxes which are applied when the goods reach their intended international destination. We have no control over these charges and cannot predict their amount. Furthermore, you will be responsible for payment of any such import duties and taxes. We suggest that you contact your local customs office for further information before placing any international orders. You must comply with all applicable laws and regulations of the country for which the purchased Goods are destined. We will not be liable or responsible should you not abide by said laws, and you shall indemnify us against any claims relating thereto.