PRIVACY POLICY

1. About this Privacy Policy

In this Privacy Policy, we use the term Emma Clarkson Webb Ltd (and “we”, “us” and “our”) to refer to Emma Clarkson Webb Limited at its registered address.

This Privacy Policy explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites or mobile applications (the “Platforms”), when you visit Emma Clarkson Webb in person or contact Emma Clarkson Webb by telephone or electronically. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

We may make changes in this Privacy Policy from time to time so please check back regularly to keep informed of updates.

2. Information you provide to us and how we use it:

We may collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send us letters), when you provide your details when you visit Emma Clarkson Webb in person or when you contact Emma Clarkson Webb by telephone. Please note that calls to Emma Clarkson Webb may be recorded for security and training purposes.

We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and other information that we automatically collect”.

We will use the information we collect from you to: (i) conduct market research so that we can continuously improve the services we provide to our customers; (ii) prevent fraud and other prohibited or illegal activities; and (iii) understand how our Platforms are used so that we can continuously improve our Platforms and offerings.

3. Cookies and other information that we automatically collect:

Like most Platforms, Emma Clarkson Webb logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platforms. You can find out more about how we use cookies and related technologies below.

4. What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer when it returns to a website or mobile application it has visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. We use cookies to enhance the online experience of our visitors and to better understand how our Platforms are used. Cookies may tell us, for example, whether you have visited our Platforms before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies: (i) first-party cookies, served directly by Emma Clarkson Webb to your computer or mobile device. They are used only by Emma Clarkson Webb to recognise your computer or mobile device when it revisits our Platforms; and (ii) third-party cookies, which are served by a service provider on our Platforms, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for Platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are “session cookies”, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are “permanent cookies”, meaning that they survive after your browser is closed. They can be used by us to recognise your computer or mobile device when you open your browser and browse the Internet again.

5. What cookies does Emma Clarkson Webb use?

Emma Clarkson Webb uses or may use two types of cookies: (i) functionality cookies, which serve a variety of purposes related to the presentation, performance and functionality of the Platforms. Their overall purpose is to enhance visitors’ experience and enjoyment of the Platforms; and (ii) analytics Cookies, which are used to collect information about how visitors use our Platforms.

The information gathered by cookies does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platforms, the platforms that referred them to our Platforms and the pages that they visited on our Platforms.

We use this information to help run our Platforms more efficiently, to gather broad demographic information and to monitor the level of activity on our Platforms.

6. How to control or delete cookies:

You have the right to choose whether or not to accept cookies. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platforms.

You can set your cookie preferences by changing your browser settings so that cookies from the Platforms cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

7. IP addresses:

We may collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We may anonymise and share this information with advertisers, sponsors or other businesses.

8. Sharing your information:

Emma Clarkson Webb does not rent, sell or share personal information about you with other people or non-affiliated companies except: (i) we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and (ii) we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

9. International Transfers:

Information we collect may be transferred to, stored in and processed in any country or territory where one or more of our third party service providers are located or maintain facilities. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

10. Protecting your information:

We want you to feel confident about using our Platforms, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

11. How to edit, delete or access your personal information:

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications. However, please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status. If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address below.

12. Updates to this Privacy Policy:

From time to time we may update this Privacy Policy. When we do we will publish the changes on this Platform. If you do not agree to these changes, please do not continue to use the Platform.

13. Contact us:

If you have any questions or comments about our Privacy Policy or other matters, please contact us at:

Emma Clarkson Webb Ltd
Unit 109,
The Lightbulb,
1 Filament Walk,
Wandsworth
SW18 4GQ